Useful contacts to institutions providing help:
- An important website if you are looking for accommodation, humanitarian aid, transport and broadly understood assistance – pomagamukrainie.gov.pl
- For information on complaints, product returns, regulations and rights applicable in Poland in contacts between consumers and traders (sellers, service providers) go to the website of the Office of Competition and Consumer Protection – https://www.uakonsument.uokik.gov.pl/
- Useful tips on how to use the services of telecommunications operators can be found on the website of the Office of Electronic Communications – https://cik.uke.gov.pl/aktualnosci-cik/wszyscy-jestesmy-konsumentami,24.html
- Information on insurers and banks – entity search engine – https://www.knf.gov.pl/en/CONSUMERS/Information_for_the_financial_market_consumers/Entities_search
- Learn about your rights when using financial and insurance products and how the Financial Ombudsman can help you – https://rf.gov.pl/en/important-views/
- Information on rail travel. Learn about your rights and options on the website of the Office of Rail Transport (UTK) – www.utk.gov.pl/ukraina and https://www.utk.gov.pl/en/passenger-rights
- If you are planning to travel from Poland to another country, read the basic information on consumer rights when travelling in the EU, Norway, Iceland and the UK – https://konsument.gov.pl/aktualnosci/podroze-po-europie-twoje-prawa-konsumenta/
- Persons residing in the European Union can exercise their rights under the GDPR regulation. For more information on this topic and tips on how to protect your personal data and privacy and how to navigate the Internet safely, go to the website of the Personal Data Protection Office – https://uodo.gov.pl/p/forukraine
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